Credits history is the account-level source for your current balance and completed ChatCut credit transactions. It also contains subscription and payment actions.
Open Credits history
- Open the avatar menu in the top-right of the editor.
- Read the current plan and balance shown near the top.
- Select Credits history.
- Use By Day for daily totals, By Type for feature totals, or Detail for individual transactions.
In Detail, a negative entry is a charge. Open or read the newest matching entry to see the completed action and the balance after it. Use this record—not a preflight estimate—to verify what was actually deducted.
Verify credits added by a purchase
- Open avatar → Credits history.
- Check the Credits table near the top for the positive transaction associated with the purchase and the resulting balance.
- Match the date and product shown in the billing or checkout record.
Do not infer the number of credits from the payment amount alone. The selected product, billing period, and account promotion can change what a payment adds. If the payment completed but no matching positive credit transaction appears, record the date and payment details, then use Feedback or email team@chatcut.io.
The same page can show Buy Credits and a Subscription section with Change Plan, Cancel Subscription, Resume Subscription, Manage Payment, or Update Payment, depending on account state. Missing actions can mean they do not apply to the current plan or payment state.
Check charges after another generation attempt
Requesting a new generation for the same idea may use credits again. Before submitting another attempt, check the AI conversation and My Assets for the existing job or result. Review any confirmation card and credit estimate shown; saved Auto-Allow choices can affect whether a card appears. See Generation Confirmations and Auto-Allow.
After the attempts complete, compare the corresponding negative entries in Detail and the resulting balances. Similar titles or outputs alone do not establish that the same job was charged twice. Use the completed transactions to check actual deductions.
If a charge is still unclear, use Feedback or email team@chatcut.io with the relevant dates and history entries to request a review. You do not need to run another paid generation to report an existing charge.
See Credits and Manage Your Plan.